Effective Date: [Insert Date]

Thank you for shopping at Natureal BD. We value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, please ensure that:

• The item was purchased within the last [Insert Number] days.

• The item is unused, in its original packaging, and in the same condition as received.

• A valid proof of purchase is provided.

Non-Refundable Items

Certain types of items are non-refundable, including but not limited to:

• Perishable goods (e.g., food, flowers, personal care items)

• Customized or personalized items

• Items purchased on sale or with a discount

• Gift cards

Refund Process

1. Initiate a Refund Request:
   Contact us at [Insert Email] or [Insert Phone Number] with your order details.

2. Return Approval:
   Once your refund request is approved, we will provide instructions on how to return the item.

3. Item Inspection:
   After receiving the returned item, our team will inspect it and notify you of the approval or rejection of your refund.

4. Refund Issuance:
   If approved, refunds will be processed to your original payment method within [Insert Number] business days.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

• Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.

• Contact your credit card company; it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at [Insert Email].

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